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Navy Releases Survey Results on Community Outreach

07 August 2020
Statement: The Navy’s outreach program for the Hunters Point Naval Shipyard (HPNS) cleanup program provides the local community with a variety of options for residents to receive information and provide feedback. The outreach program includes in-person meetings, regular updates and access to documents via email, postal mail and the HPNS website, and a telephone line that provides information about Navy HPNS outreach activities in English, Spanish and Cantonese.

Statement: The Navy’s outreach program for the Hunters Point Naval Shipyard (HPNS) cleanup program provides the local community with a variety of options for residents to receive information and provide feedback. The outreach program includes in-person meetings, regular updates and access to documents via email, postal mail and the HPNS website, and a telephone line that provides information about Navy HPNS outreach activities in English, Spanish and Cantonese.

While the Navy’s HPNS outreach program has expanded and continued to reach more community members, the Navy re-evaluates the outreach program every two years. As part of this effort, the Navy conducts a survey to solicit feedback on the Navy’s public engagement and communications related to HPNS.

From December 2019 through January 2020, the Navy conducted its latest survey to solicit community feedback on the Navy’s outreach program and residents’ preferences for receiving information on the HPNS cleanup. The Navy sent the survey to 15,350 addresses in the three zip codes defined as the Hunters Point/Bayview community. This included all homes and businesses within one-quarter mile of the Shipyard, and businesses located on the former Navy base.

Based on the response from the survey, residents did not indicate a desire to change the HPNS community outreach program. In the latest survey, respondents ranked their preferred information source as follows: (1) email, (2) website, (3) fliers/fact sheets, (4) newsletters and (5) attending meetings. This is consistent with findings from Navy HPNS community surveys conducted in 2016 and 2017. More detailed information about the survey can be found in our Q1-Q2 Quarterly Progress Update.

The survey was just one of several sources of information the Navy considered as it reviewed the HPNS Restoration Advisory Board status. The Navy also evaluated data from community events, including comments received during public meetings and other presentations, and attendance and public interest in meetings.

The Navy will continue with the current outreach approach to share information about the HPNS cleanup through the engagements mentioned above. This approach provides ongoing opportunities for feedback from and engagement with the community, ensuring that the public is apprised of regular updates on the cleanup efforts at HPNS.

The Navy has adjusted its outreach program due to the COVID-19 pandemic and shelter-in-place requirements. Navy staff hosted virtual meetings on April 24 and July 23 to update the community on HPNS and answer questions, and also gave a presentation and took questions on June 22 to the Hunters Point Shipyard Citizens Advisory Committee. The Navy plans to continue the virtual meetings program given the State of California’s continued social distancing efforts.

An HPNS Community Involvement fact sheet will be provided in the summer of 2020 with information obtained from this recent review. The Navy commits to continued evaluation of the outreach program for effective communication to the community.

Feedback and questions from the community are always welcome.

For information and updates or to provide feedback:

  • Call the HPNS Info Line at (415) 295-4742
  • Send an email to info@sfhpns.com

For website questions email the webmaster
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